Taking the frustration out of visa applications

Visa applications require a lot of information, often from multiple people. For our clients, keeping that information organised and understanding where an application is up to can be frustrating and time-consuming. And when information is missing or incorrect, it can lead to delays and duplicated work.

Our Migration Services team saw an opportunity to make that experience easier.

We wanted to create a digital solution that would guide multiple parties through the process step by step, while giving our clients greater visibility and control.

So, we partnered with our Client Solutions team to map the visa application process and identify the information required at each stage. We then developed an online platform and tested it with a client whose employees required subclass 482 visas.

Importantly, we listened to their experience using it. Their feedback helped us refine the platform into a solution that is now part of our broader managed migration legal service and used by the majority of our clients.

The Visa Platform brings the people, information and documents needed for an application into one place. Multiple users can contribute information, save their progress and securely share documents, while clients can see real-time status updates throughout the process.

For me, the difference is in the convenience it gives our clients. The platform saves significant data-entry time, minimises errors and gives clients visibility every step of the way.

That’s Smarter Law to me: listening to where clients experience friction, partnering to find a better way and creating a solution that makes their lives easier – while continuing to evolve it around what they need.